returns and exchanges policy - Yotty Boutik

RETURN AND EXCHANGE POLICY

Our returns and exchanges policy ensures that your shopping experience is hassle-free and convenient. We hope you enjoy your purchase, but if you are not completely satisfied, you may return it to us within fourteen (14) days of the delivery date for store credit or a refund. You can also exchange any item for a different color or size at no extra charge, provided that the requested item is in stock. To be eligible for a return or exchange, your item must be unworn, unwashed, and include all original tags and labels attached. We reserve the right to deny a return if these conditions are not met. Without exception, we will NOT accept returns after 14 days.

We do not provide a shipping label. Customers are responsible for returning items in proper shipping materials, such as poly mailers or boxes. To proceed with a return, please utilize our return and exchange form, which you can find HERE. Please allow up to 7 business days for return processing.

Note that sale items, clearance items, and items discounted by 30% or more are non-returnable as these sales are final. All returns and exchanges are at our ultimate discretion, including whether an item is unworn and unwashed. In certain situations, we may ask for additional information for verification purposes. Rest assured, we will not share any personal information with third parties.

REFUND POLICY

If you made your purchase with a credit card or gift card, the purchase amount (excluding any initial shipping fees) will be refunded to the same card or applied towards a future store purchase, at your choice. If the item you ordered is out of stock, we will issue a refund to your original payment method.

All prices for goods, services, delivery, and associated charges listed on our website are accurate at the time of display. Prices are subject to change without notice.

DAMAGED ITEMS

Please inspect your order as soon as it's delivered and contact us immediately if there is any damage or if you receive the wrong item. Should you find a damaged or defective item, reach out to us at yottyboutik@gmail.com within 7 days of delivery, and kindly include a picture of the damage along with your order number.

We advise you to OPEN YOUR PACKAGES WITH CAUTION, as we cannot be held liable for any damages incurred once products leave our store, including loss or theft. Should you suspect your order may be lost, please contact the carrier directly to address the issue.

STILL HAVE QUESTIONS?

Our customer service team is available via email at yottyboutik@gmail.com. We aim to respond to all inquiries within 3-5 business days.