order cancellation policy guidelines

Understanding the order cancellation policy guidelines is essential for every customer. Our policy ensures clarity and fairness, allowing you to know exactly what to expect when you place an order.

Standard Orders

For standard orders, we offer a cancellation window of **24 hours** from the time of purchase. During this period, you can cancel your order and receive a full refund. It’s important to act quickly if you need to cancel, as any delays beyond this time frame can lead to complications.

After the initial 24-hour period:

• Production planning and material sourcing may have already commenced.
• Cancellation requests after this point may incur processing fees.
• The eligibility for a refund is determined at Yotty Boutik's discretion based on the stage of your order.

Pre-Orders & Made-to-Order Items

If you are considering a pre-order or a made-to-order item, it is vital to understand our specific guidelines. Due to the custom nature of production, these items have a stricter cancellation policy. **Pre-orders and made-to-order garments cannot be cancelled after 48 hours from purchase.** This means timely decisions are crucial.

Once you surpass this cancellation window:

• Fabrics may have already been ordered and are on their way.
• Production could be underway on your garment.
• Labor and material costs will likely have been incurred, making refunds impossible.

Consequently, once the production phase has started:

• No refunds will be issued for orders that fall outside the 48-hour cancellation period.
• Additionally, no store credits will be provided once the production process has begun.

To ensure you are fully informed, we encourage customers to review these order cancellation policy guidelines before placing their orders. Understanding our cancellation policies can help facilitate smoother transactions and manage expectations effectively.