customer refund policy - Yotty Boutik

Understanding Our Customer Refund Policy

Our customer refund policy is designed to ensure a hassle-free experience for our valued customers. If you are not completely satisfied with your purchase, you can initiate a refund according to our policy guidelines.

Approved refunds will be processed back to the original payment method used during the purchase. It’s important to note that refunds may take:

• 5–10 business days for processing
• Additional time depending on your financial institution

We want to clarify that original shipping fees are non-refundable. This means that if you return an item, the cost of shipping will not be reimbursed as part of the refund process.

Steps to Request a Refund

To initiate a refund under our customer refund policy, please follow these steps:

1. Contact our customer service team via email or phone.
2. Provide your order number and details of the item you wish to return.
3. Follow the instructions given by our team on how to return the item.

Once we receive the returned item, we will inspect it to ensure it meets our refund policy criteria. As long as the item is in its original condition, we will proceed with processing your refund.

FAQs about Our Refund Policy

• How long does it take to receive my refund?
  The processing time for refunds usually takes 5–10 business days, followed by additional days that depend on your bank.
• Can I return items that were on sale?
  Items bought on sale can typically still be returned according to our refund policy.

We take customer satisfaction seriously. If you have any questions about our customer refund policy, please do not hesitate to reach out to our support team. Thank you for shopping with us!